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Looking for a Help Desk type job?
Aug. 5th, 2005 08:11 amA friend of mine works for Concur, and they are looking for Helpdeskish people.
Job Description:Working under general supervision, primary focus for the Helpdesk Technician is on resolving technical computer, network and software related issues, escalating problems as necessary, and providing formal and informal end-user training on a broad but limited range of desktop products. Diligent attention to customer satisfaction and detail is a must have attribute.
Responsibilities:
Serve as the primary point of contact for all problem and informational calls coming into the Helpdesk, ensuring customer satisfaction.
Log and diagnose (or refer for additional action) all Helpdesk problems, issues and trouble calls.
Provide first-call resolution for desktop hardware, software, LAN, WAN, e-mail, web, Internet, Intranet, and administrative computing related problems.
Apply technical experience and logic to assist customers in local and remote troubleshooting and problem resolution.
Exercise judgment in prioritizing problems and escalating them to the next level of support when necessary.
Ensure problems are correctly routed through to the appropriate responsible Information Technology individuals.
Provide process, procedure and trouble-shooting documentation to end-user community.
Provide on-call support as per department on-call rotation.
Perform other related duties and assignments as directed.
Qualifications:
Education, Experience & Training required:
Minimum of a two year college degree in Computer Science or Information Technology or equivalent Helpdesk experience.
Job Specific Specialized Knowledge & Skills:
Work experience should include knowledge and use of complex computer and network hardware and software.
Knowledgeable in Windows 95, 98, NT and Windows 2000, Outlook, and Microsoft Office in a networked IT environment.
Knowledge and experience with Internet browsers.
Experience with desktop imaging software.
Critical Performance Competencies:
Customer Focus: Provides superior customer service resulting in a high-level of customer satisfaction
Problem Solving: Demonstrates consistent logic, rationality, and objectivity in problem-solving.
Integrity: Earns trust of coworkers
Excellence: Sets high standards for self. Demonstrates a dedication to greatness through personal humility and professional will.
Communication: Effectively communicates with both technical and non-technical personnel
Tenacity: Reputation for not giving up and "can-do" attitude.
Type of Equipment Used:
Laptop/PC
Printer
Telephone/Cell Phone
Copier
Email a resume to robnix@gmail.com. Tell him Beo sent ya.
Job Description:Working under general supervision, primary focus for the Helpdesk Technician is on resolving technical computer, network and software related issues, escalating problems as necessary, and providing formal and informal end-user training on a broad but limited range of desktop products. Diligent attention to customer satisfaction and detail is a must have attribute.
Responsibilities:
Serve as the primary point of contact for all problem and informational calls coming into the Helpdesk, ensuring customer satisfaction.
Log and diagnose (or refer for additional action) all Helpdesk problems, issues and trouble calls.
Provide first-call resolution for desktop hardware, software, LAN, WAN, e-mail, web, Internet, Intranet, and administrative computing related problems.
Apply technical experience and logic to assist customers in local and remote troubleshooting and problem resolution.
Exercise judgment in prioritizing problems and escalating them to the next level of support when necessary.
Ensure problems are correctly routed through to the appropriate responsible Information Technology individuals.
Provide process, procedure and trouble-shooting documentation to end-user community.
Provide on-call support as per department on-call rotation.
Perform other related duties and assignments as directed.
Qualifications:
Education, Experience & Training required:
Minimum of a two year college degree in Computer Science or Information Technology or equivalent Helpdesk experience.
Job Specific Specialized Knowledge & Skills:
Work experience should include knowledge and use of complex computer and network hardware and software.
Knowledgeable in Windows 95, 98, NT and Windows 2000, Outlook, and Microsoft Office in a networked IT environment.
Knowledge and experience with Internet browsers.
Experience with desktop imaging software.
Critical Performance Competencies:
Customer Focus: Provides superior customer service resulting in a high-level of customer satisfaction
Problem Solving: Demonstrates consistent logic, rationality, and objectivity in problem-solving.
Integrity: Earns trust of coworkers
Excellence: Sets high standards for self. Demonstrates a dedication to greatness through personal humility and professional will.
Communication: Effectively communicates with both technical and non-technical personnel
Tenacity: Reputation for not giving up and "can-do" attitude.
Type of Equipment Used:
Laptop/PC
Printer
Telephone/Cell Phone
Copier
Email a resume to robnix@gmail.com. Tell him Beo sent ya.
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